Automate Business Processes With Chatbot Services To Streamline Your Work

Automate your business procedures with advanced chatbots. We've all seen how the advent of mobile applications has created a paradigm shift in the ways businesses operate these days. Right from ordering food and grocery to booking cabs online, everything can be done via mobile apps these days. Companies are realising the importance of mobile apps, and therefore, they are designing their business plans accordingly. Not only are they introducing their own mobile apps, they are also resorting to chatbot integration within these apps.    

And why wouldn't they? Chatbots, are, undoubtedly, one of the best ways to offer customer support services. Friendly and interactive bots can be a complete game changer for businesses. Bots can talk to the customers and resolve their queries within seconds. If you think that's all about it, you're wrong! They even provide product suggestions to the customers. In essence, they guide the customers with their purchasing decisions.

AI-powered bots are available for customer support 24x7. So, be it during the wee hours of the morning or during the weekends, your bot is always ready to help your customers. Bots understand your customer preferences and tastes. Accordingly, they provide answers to their questions. This creates an improved user experience. This also saves you the task of appointing separate staffs for customer support by automating the process. And let's face it - automated business processes streamline workflow significantly. Probably, this is one of the reasons why most businesses are embracing chatbot services. 

If you do not have a team in your company to develop chatbots, outsource the task of chatbot development services to a third party firm which has the necessary workforce to deliver it. These firms can build bots as per your business needs. They've got the expertise to build rich conversational bots for personalised customer experiences. Chatbots make life easy. Use it to believe it.

The Benefits Of Chatbot-integrated Hyperlocal Applications

It is time that you take your business to the whole new level with hyperlocal mobile applications. We've all seen how the advent of mobile apps have brought in a significant change in our lifestyles. Be it for home services, repairs, grocery shopping, ordering food or any other, we depend on mobile applications for almost everything nowadays. This saves us time and allows us to manage our daily activities, with just a few clicks on our phone. Therefore, if you develop a hyperlocal enterprise app, with chatbot and beacon integrations, your customer support service and business returns can improve.   

Nowadays, businesses are developing applications for the locally-based customers. Companies are exploiting the full potential of these apps, with chatbot and other enterprise integrations. For instance, there are businesses which are targeting the hyperlocal space, by using their hyperlocal mobile application. These businesses are cataloguing all grocery products, in the nearby stores, within that application. They are using their bot to identify their customer preferences, in terms of grocery. They are using this customer data to channelise a workforce and deliver products to the target customers in the shortest time possible. This way, businesses are catering to their customers needs and stepping up their ROI. 

 

These businesses are leaving no stone unturned to hire a dedicated team for chatbot development. Some of the companies are also appointing a third-party organisation to outsource their chatbot development. Outsourcing chatbot development services makes it a lot easier for both the vendor company and the service provider. It reduces costs as well as increases efficiency.

Not only for grocery products, businesses are also developing bot-integrated hyperlocal apps for offering cab services, food delivery services, or many other. Such tailor-made services satisfy the customers and help in amping up sales. Explore for yourself and see the results.

Use Chatbots to Build a Strong Brand Image

This is good time to be famous. Social media, being omnipresent in nature, is practically shaping people’s personalities today. The abundance of social media platforms and chatbots that can be maid available on those platforms, have made it easier for businesses to create a strong brand image for themselves. 

Most brands, irrespective of their sizes, have already invested in chatbot development in order to serve their customers better. Enhanced customer experiences and streamlined business processes are enabling brands to improve their return over investment (ROI).

Creating a strong brand image by leveraging chatbot services takes a bit of intensive strategizing. Just because a business has a bot, doesn’t necessarily mean that users are going to like using it. There are certain factors that determine whether a brand’s bot is efficient enough and is actually helping the business to grow. These are:

I. The bot must demonstrate empathy. Nobody likes a bot that comes across as cold, uncaring or worse, rude. Though customers rely ;on actions more than they do on words, crisp yet friendly conversations are vital to convince the customer that the brand truly cares about them.

II. The bot should have a personality, whether it is being marketed as a fictional character (for example - Officer Judy Hopps from Zootopia), or just a voice assistant (like Siri). A bot with its own character traits can easily transcend the boundaries of technology and become a constant companion for the user. What if the user could communicate with a brand’s bot as a friend and not access it only when they required an information or a service?

III. Chatbots should truly add value to the brand by being as efficient as it can be. If a brand simply replicates what it already offers on other channels to a user, it is falling short of capitalising on the advantages of the available space has to offer. The chatbot’s main goal should be deliver fast, on-the-go engagements. 

Considering the above factors can help a business perfect their chatbot services. Brands that are waiting for the space to evolve before they can jump on the chatbot bandwagon should definitely incorporate the aforementioned qualities in their bots and gain a competitive edge.

What is Enterprise Mobility And Why Is It So Important

Today’s office has come a long way from being small box-like places where people slaved away from nine to five going through mountains of paperwork. Long gone are the days when one had to fill up attendance log sheets and make do with clunky computers and rickety chairs. Today’s work is more about being well-balanced rather than constantly feeling drained-out by the drudgery of it all. 

Of course, one and all must thank enterprise mobility solutions for that. While there are many ins and outs of enterprise mobility solutions, much depends on what type of solutions you choose for your business and how effective they are.

What is enterprise mobility?

Even though it has become a buzzword, very few people actually understand that enterprise mobility is a simple and acutely important process that all businesses must implement. It refers to a set of tools and technology that helps mobile devices, wireless networks, as well as related services to be used for mobile cloud computing in a business context. Just like the name suggests, enterprise mobility means leveraging mobile communications to enhance a business’ productivity and effectiveness.

Why is it so important?

While productivity is a part that enterprise mobility solutions heavily focus on, they also aim to make routinary and dull tasks easier, simpler and less time consuming. Thus, these solutions enables employees to leverage mobility and maximize their productivity in the time they invest for a task. These solutions provides employees with the ability to access relevant data at any given point of time and even share their work screens with fellow employees as well as customers. Thus, they simplify the processes of knowledge sharing, information gathering, enhance customer experience and improve return over investment (ROI).

It is important to note that the same type of enterprise mobility solutions may not be suitable for all businesses. Since every business has different set of goals and working methods, it is best to curate the package of enterprise mobility services that you are availing so that it suits your need the most. Before making the jump, you can go for user acceptance testing and tailor the package further based on feedback. This exercise of efficiency is vital to ensure that you are not wasting your organizational resources, time and money in services that won’t be as beneficial for your business as you had initially expected. So, test the solutions out and pay for the one that benefits you the most.