Why a conversational chatbot is considered beneficial for business?

It’s hard to find a modern-day corporate unit who doesn’t have a web page. As doing business online is the trend of the era, the involvement of chatbots plays a vital part in it. Here in this write-up, we will talk about some of the factors which determine the fact that a conversational chatbot is indeed beneficial for modern-day business. 

24x7 Support

A conversational chatbot assures customers of 24x7x365 support and assistance. It doesn’t matter if there is no real life support executive to attend a chat session initiated by the customer's end. As the bot is smart enough to understand what the customer wants, it responses and reciprocates in the most realistic manner. Customers have the freedom to log in to the web page of a particular company and inquire about their product and services at any point of time. 

Economic

Imagine a situation where you are an owner of a company and you don’t need to hire a team of service desk executives to carry out customer support operations. You might find it unrealistic but AI chatbot development has made this possible. A chatbot can most effectively and efficiently replace a team of service desk person and automatically it saves a lot of money for the company as one need not pay for their remuneration anymore.

More Engagement

A lead can only get converted to a business when the customer gets engaged more with the company, its products, and services. No this has to be done by creating an interesting chat session which a chatbot is capable of. According to facts and figures, a high percentage of leads gets converted when they engage themselves in a chat session with the bots. 

Data Mining

While customers use the chatbots to derive information about certain product or services, the bot in return tracks the IP address of the customer and gets all relevant and required data. This would help the company in cracking the deal with that particular customer in the near future.

Why Recruiters Bank on Recruitment Bots?

The mode in which a recruiter or HR person operates in hiring a candidate for a particular post is changing big time. The recruiting panel of many big and small companies across the globe is banking on artificial intelligence supported recruitment bots to get the work done. This write-up is all about why HR’s are banking more on these interview bots to hire people for their company. 

The Magic of video interviews

Programmers have come up with an idea to introduce artificial intelligence in recruitment bots which reduces the workload of recruiters to a great extent. In a situation when too many eligible candidates need to be hired, the initial screening round is conducted by the bot itself. Coming in both website and mobile app version, the bot doesn’t require recruiters to monitor it from the back.

The interface is set up in such a way that it can conduct the video round of interview on its own. The chatbot for interview would ask questions to the candidates, conduct MCQ test, analyze emotions and give scores and rankings. Recruiters bank on these bots because its judgment and analysis are human-like. On top of that, it saves time as multiple candidates can sit for the video interview at the same time from their convenient place and they would be judged equally.

The story around the leaderboard 

Once the bot is done screening all the candidates, it tabulates the performance of them on the basis of the programmed parameters. It creates a scorecard which has the rankings and marks of each interviewed candidate. The scorecards are handed over to recruiters who find it easy to select the eligible candidates from there and make them appear for the following round.

Apart from the recruiters, the leaderboards along with the video interviews can be shared with the top level management as well if required. This sharing option provided by the chatbot for an interview makes the interview process transparent to all the concerned departments.