Why a conversational chatbot is considered beneficial for business?

It’s hard to find a modern-day corporate unit who doesn’t have a web page. As doing business online is the trend of the era, the involvement of chatbots plays a vital part in it. Here in this write-up, we will talk about some of the factors which determine the fact that a conversational chatbot is indeed beneficial for modern-day business. 

24x7 Support

A conversational chatbot assures customers of 24x7x365 support and assistance. It doesn’t matter if there is no real life support executive to attend a chat session initiated by the customer's end. As the bot is smart enough to understand what the customer wants, it responses and reciprocates in the most realistic manner. Customers have the freedom to log in to the web page of a particular company and inquire about their product and services at any point of time. 

Economic

Imagine a situation where you are an owner of a company and you don’t need to hire a team of service desk executives to carry out customer support operations. You might find it unrealistic but AI chatbot development has made this possible. A chatbot can most effectively and efficiently replace a team of service desk person and automatically it saves a lot of money for the company as one need not pay for their remuneration anymore.

More Engagement

A lead can only get converted to a business when the customer gets engaged more with the company, its products, and services. No this has to be done by creating an interesting chat session which a chatbot is capable of. According to facts and figures, a high percentage of leads gets converted when they engage themselves in a chat session with the bots. 

Data Mining

While customers use the chatbots to derive information about certain product or services, the bot in return tracks the IP address of the customer and gets all relevant and required data. This would help the company in cracking the deal with that particular customer in the near future.

What does a conversational chatbot do?

What a conversational chatbot is and what it does, is the question many ask nowadays who is interested in the new age concept of artificial intelligence. This write-up will get your ideas clear about what this is all about. Read below to get familiar with this kind of chatbot.

A chatbot which is conversational in nature is stuffed with many advanced features which allow a corporate to carry out its marketing and sales activities with ease.

Chat and Mailing

If you are looking forward to getting AI chatbot development services from a host, the software would help you in the best way possible. First of all, once you provide it with your contact number and mail id on the chatbox, it would schedule a meeting with you and a concerned help desk person. This is an automated system which will help you to get your meeting fixed in no time.

The chatbot on top of that is programmed in such a manner that it would follow up clients with proposals on a periodical basis. If the client seems interested, the bot would put up the proposal to the client for a convenient time when a telephonic meeting can be fixed up. If it is found out that the client doesn’t seem much interested, the bot would make it a point to not send them further reminders.

Voice X-ray

An AI assisted conversational chatbot is programmed in such a manner that when you are having a telephonic conversation with the help desk person, it records, monitors and analyses the voice of either party. The chatbot tries to figure out the voice tone and also keeps a track of the common words used by the speaker. From it, the bot can understand whether the speaker is a potential client or not.

Summing it up

Starting from capturing a lead to setting up a called meeting and from getting the analytics of the voice call to capturing the sales force, an AI chatbot is capable of doing everything. These bots can be easily integrated with company’s websites, mobile app, and even Facebook messenger.