Why are corporate giants falling back on Chatbot Development Companies?

In the past few years, it is seen that the importance of Chatbot Development Companies has boomed immensely. This is because the products which they offer to their clients; chatbots; have resulted to work like magic in creating a stronger bond with their prospective customer base. Some of the influencing factors which makes corporate houses bank of chatbot development agencies are briefed below.

An Avenue to Save Money

The bots which Chatbot Development Companies come up with are programmed to act in a similar way in which a real-life service desk person would have chatted and responded to a customer. Now if the work done by a team can be easily done by a bot, the need of having a manual service desk doesn’t arise. 

This saves a lump sum amount of money for the host company which otherwise would have required remunerating the customer care team. Developing a chatbot is always less expensive than maintaining a customer care team.

An Avenue to Save Time

In any form of business, time is money and Chatbot Development Companies know this very well. Due to this, they develop the chatbots in such a manner that it can attend the chat sessions of multiple prospects at the same time. By doing this, no one has to wait for their turn to inquire about the company, its products and services and other related details. 

Better Engagement 

Assisted by artificial intelligence, chatbots creates better engagement among prospective customers. The response time is quicker than that of a real-life customer care person and the replies are also framed in such a manner that the customer in spite knowing that he is chatting with a bot will have a realistic conversational feeling. 

Mobile Marketing

As chatbots can also be integrated with mobile apps the chance for mobile marketing goes higher. Customer who enters the chat session from their smartphone or tablet gets the same service from the bot as they would be getting when logged in from a laptop or desktop.

Why a conversational chatbot is considered beneficial for business?

It’s hard to find a modern-day corporate unit who doesn’t have a web page. As doing business online is the trend of the era, the involvement of chatbots plays a vital part in it. Here in this write-up, we will talk about some of the factors which determine the fact that a conversational chatbot is indeed beneficial for modern-day business. 

24x7 Support

A conversational chatbot assures customers of 24x7x365 support and assistance. It doesn’t matter if there is no real life support executive to attend a chat session initiated by the customer's end. As the bot is smart enough to understand what the customer wants, it responses and reciprocates in the most realistic manner. Customers have the freedom to log in to the web page of a particular company and inquire about their product and services at any point of time. 

Economic

Imagine a situation where you are an owner of a company and you don’t need to hire a team of service desk executives to carry out customer support operations. You might find it unrealistic but AI chatbot development has made this possible. A chatbot can most effectively and efficiently replace a team of service desk person and automatically it saves a lot of money for the company as one need not pay for their remuneration anymore.

More Engagement

A lead can only get converted to a business when the customer gets engaged more with the company, its products, and services. No this has to be done by creating an interesting chat session which a chatbot is capable of. According to facts and figures, a high percentage of leads gets converted when they engage themselves in a chat session with the bots. 

Data Mining

While customers use the chatbots to derive information about certain product or services, the bot in return tracks the IP address of the customer and gets all relevant and required data. This would help the company in cracking the deal with that particular customer in the near future.

Why should an HR use a recruiting Chabot?

Modern day technology offers a lot for the taking and artificial intelligence is something which one should definitely try out using by integrating into his or her domain of work. AI is helpful in various sectors as because it not only saves times but always minimizes human involvement. Integrated with a recruiting chatbot, AI does hold the ability to create some magic when it comes to hiring. Check out some of the reasons in the section below and you will understand why HR’s should use these bots.

Mass Scale hiring in Short Time

As these uber programmed video interview bots can be accessed from both the website and from the mobile, candidates can appear for the interviews from their convenient place and at their convenient time. As a matter of fact, several candidates can face the interview at the same time as the entire thing would be conducted by artificial intelligence. 

As each candidate has their respective login and password, there is no reason where multiple interviews can take place at the same time. This saves time to a great extent and also eliminates errors which a human recruiter would possible done while hiring a candidate. 

Emotion Index and Video Interview round

During the video interview which a candidate gives from his laptop or smartphone, by using the available web/front camera, the recruiting chatbot captures the emotion index by scanning the face of the candidate. This helps the recruitment panel to analyze the soft skill level of the candidate and promote them to the next round if found suitable. In addition to this, in the video round, a candidate is asked questions by the bot in the similar way a human recruiter would have asked. 

Creation and Sharing of the leader board

This is one of the most important reason due to which modern day recruiters should use video interview bots. The bot after conducting the initial round of interview gives scores and ranks to the candidates and from the ranking, recruiters screen the deserving ones to the next round. 

This makes things very easy for HR’s as during mass scale hiring, the initial round takes the maximum time and the bot surely saves time by creating the leaderboard. The rank chart can also be shared with other recruiters and also with any authorized person involved in the recruitment process.

Why Recruiters Bank on Recruitment Bots?

The mode in which a recruiter or HR person operates in hiring a candidate for a particular post is changing big time. The recruiting panel of many big and small companies across the globe is banking on artificial intelligence supported recruitment bots to get the work done. This write-up is all about why HR’s are banking more on these interview bots to hire people for their company. 

The Magic of video interviews

Programmers have come up with an idea to introduce artificial intelligence in recruitment bots which reduces the workload of recruiters to a great extent. In a situation when too many eligible candidates need to be hired, the initial screening round is conducted by the bot itself. Coming in both website and mobile app version, the bot doesn’t require recruiters to monitor it from the back.

The interface is set up in such a way that it can conduct the video round of interview on its own. The chatbot for interview would ask questions to the candidates, conduct MCQ test, analyze emotions and give scores and rankings. Recruiters bank on these bots because its judgment and analysis are human-like. On top of that, it saves time as multiple candidates can sit for the video interview at the same time from their convenient place and they would be judged equally.

The story around the leaderboard 

Once the bot is done screening all the candidates, it tabulates the performance of them on the basis of the programmed parameters. It creates a scorecard which has the rankings and marks of each interviewed candidate. The scorecards are handed over to recruiters who find it easy to select the eligible candidates from there and make them appear for the following round.

Apart from the recruiters, the leaderboards along with the video interviews can be shared with the top level management as well if required. This sharing option provided by the chatbot for an interview makes the interview process transparent to all the concerned departments.

What does a conversational chatbot do?

What a conversational chatbot is and what it does, is the question many ask nowadays who is interested in the new age concept of artificial intelligence. This write-up will get your ideas clear about what this is all about. Read below to get familiar with this kind of chatbot.

A chatbot which is conversational in nature is stuffed with many advanced features which allow a corporate to carry out its marketing and sales activities with ease.

Chat and Mailing

If you are looking forward to getting AI chatbot development services from a host, the software would help you in the best way possible. First of all, once you provide it with your contact number and mail id on the chatbox, it would schedule a meeting with you and a concerned help desk person. This is an automated system which will help you to get your meeting fixed in no time.

The chatbot on top of that is programmed in such a manner that it would follow up clients with proposals on a periodical basis. If the client seems interested, the bot would put up the proposal to the client for a convenient time when a telephonic meeting can be fixed up. If it is found out that the client doesn’t seem much interested, the bot would make it a point to not send them further reminders.

Voice X-ray

An AI assisted conversational chatbot is programmed in such a manner that when you are having a telephonic conversation with the help desk person, it records, monitors and analyses the voice of either party. The chatbot tries to figure out the voice tone and also keeps a track of the common words used by the speaker. From it, the bot can understand whether the speaker is a potential client or not.

Summing it up

Starting from capturing a lead to setting up a called meeting and from getting the analytics of the voice call to capturing the sales force, an AI chatbot is capable of doing everything. These bots can be easily integrated with company’s websites, mobile app, and even Facebook messenger.