Chatbot Development - An Important Part Of Enterprise Mobility

Chatbots have become a huge phenomena today. Supported by Artificial Intelligence(AI) technology, these bots take the customer support services a step higher. Due to a large gamut of benefits which these offer, most of the brands, from small to big, have resorted to chatbot development. These have become the object of massive media coverage as well. The fact that these initiate customised conversational flow between a brand and its consumers, makes them highly relevant. 

Most of the big organisations from around the world are realising the value of a bot and how it can amp up user engagement rates. Since these are easy to embed within messaging applications, developers find them much easier to create.    

Supported with Artificial Intelligence (AI) technology and language-based rules, bots are usually friendly and highly interactive. They offer 24*7 support, that too, in real-time. Here are some of the points which show why bot services must be a part of enterprise mobility solutions for companies today:

•           Better Customer Service: Human representatives and personnels may not always be accurate in their responses or available for resolving customer queries. Support staffs might not be ready to answer clients, especially during holidays or weekends. In order to avoid such cases, brands are developing bots. These offer the right kind of support which a customer needs during unusual hours, such as midnight or wee hours of the morning. An AI bot can provide precise responses to customers, guide them, influence their purchasing decisions, suggest new product catalogues to them and even provide them real-time, effective and quick solutions. 
•           Improved Brand Value: Although a bot's functionality is often restricted to conversations only, however, it plays a prominent role in improving a brand's market value. The fact that a bot engages into personalised and one-on-one conversations with audiences, makes it really effective and friendly. Audiences are able to connect with the brand a lot more. This makes them develop a strong relation with the brand. Automatically, the brand image and the position improves too in the process.
•       Friendly Pocket Companions: These AI supported bots are friendly pocket companions. Built within popular mobile messaging apps, these serve as perfect digital guides for people. Those interested to seek answers related to different company products, events or new services, can simply take out their smartphones, access the app and start talking to a bot, to get all their answers. It is that simple and accessible. 

 

Owing to the above mentioned factors and many more, companies are focusing on chatbot services. Brand of various sizes are exploring the full possibilities of bots, for an enhanced customer support system and improved enterprise mobility solutions.